Sigmas! then! represent a quality scale model as the numbers increase. Therefore! 1-sigma is the lowest level and 6-sigma is the highest level of this certification! which means that the company has only 3 defects in a million. What are the advantages of carrying out projects at the 6-sigma level? They are:
process efficiency;
cost ruction;
quality customer service;
elimination of failures and ruction of cycles.
Six Sigma is bas on defining goals and developing projects to achieve these objectives. To be successful! an organization nes to have an engag team. When appli to the IT area! it allows the identification of problems that affect the success of customer service! such as:
Ruction in performance
obsolete processes;
communication problems and project development.
Certification must be obtain by the IT professional! through a test carri out with the aim of testing their knowlge.
ITIL
ITIL stands for Information Technology Infrastructure use interesting email subject lines to grab readers’ attention Library. It consists of a series of practices that must be appli to the infrastructure and operation of IT services to ensure quality in services. These include:
service level management;
technical support;
capacity management;
Configuration and modification management
A company that has professionals with this certification benefits from high team productivity! cost ruction and customer satisfaction.
ITIL is also important for professionals.to their knowlge in the field and enhance their resume. It can only be obtain by taking an exam at authoriz institutions! such as EXIN and ISEB. The exam can be taken in person or online and is bas on a test of knowlge in the field.
COBIT
COBIT stands for “Control Objectives for Information and relat Technology”. It is bas on the creation of IT governance and security and auditing processes. To this end! it creates a set of practices and recommendations zendesk is a software development company that must be follow by companies that obtain certification.
Providing flexible work with quality of life and excellent services is a great advantage for both professionals and customers. In addition to saving resources! mobility generates greater Those who obtain a well-being india number list and increases engagement among the team of employees.