Automatically respond to incoming A company can enable the “Away” mode to messages when you are unavailable. This is very convenient because customers can contact you with questions at any time, including outside of business hours. Not responding to their messages can negatively affect the loyalty of your audience.
Setting up an automatic reply Automatically respond to incoming
To enable this feature, go to the Business Tools country email list section, select Out of Office, and click the switch. Then edit the message text, setting the sending schedule and specifying the list of contacts who will receive this message. The last step is Save.
Setting up quick replies
“Quick Replies” is a useful feature, especially if you receive a lot of messages daily. Its essence is as follows: a pre-created abbreviation or word is entered into the dialog box, which is automatically replaced by a ready-made text.
In quick responses, you can specify, for example, a list of documentation required for a client to receive a particular service, company work schedule, office address, a list of requirements for purchasing your product, an operating manual for a particular product, a price list, etc.
Important! Using this tool for mass mailing may result in a ban.
To set up this option, go to Quick Replies in the Business Tools panel, click the plus sign and fill in the field: a convenient abbreviation and the this update is now live on your b2chat account message text. When specifying the former, remember that its length can be a maximum of 25 characters. After filling in the field, do not forget to click the Save button.
You can set a total of 50 quick replies.
Create shortcuts to make chats easier to find
Labels on WhatsApp help you easily manage your clients and chats using different color labels. You can also create new labels, delete or edit old ones. Go to the section with the same name via the business toolbar or do the following combination of actions: click on the three dots, then on “Labels”.
You can create a new label by clicking on the europe email plus sign and entering a name. Color assignment is done automatically, but if you want to assign a specific color to a specific label, you will need to go to “Labels”, select it and do it manually.
To assign a label to chats, press and hold the desired conversation, then follow these steps: “Label”, select the desired label, “Save”.