The Customer Information System (CIS) in a utility keeps track of who! what and where the customer is. The answers to questions like “Who is the customer! which of the different utility lines does he/she receive service from and where is this service provided?” are located in the Customer Information System. The Customer Service Representative (CSR) manages the information in the Subscriber Information System by collecting data through customer interaction and information in forms filled out by field workers. If the CSR does not receive any forms or cannot read the forms collected from the field! the information in the Subscriber Information System is not up to date. Since the GIS is a system of record of what equipment is in the field! the solution most utility companies have for this problem is to integrate the GIS and the Subscriber Information System. Below is how a small to medium-sized utility company can design and create such an interface on the GIS.
Before we discuss the APIs and workflow! it is important to mention the data structures that we will be synchronizing through the Subscriber Information System interface. Since these structures can vary greatly between different products! the solution described would be to use a simpler model. However! this approach can be scaled to more complex solutions with a few adjustments. GIS and Subscriber Information System often have conflicting or confusing terminology. Therefore! we can define some terms upfront:
Service Location: The location in a GIS where
service is provided to one or telecoms infrastructure: increasingly converging interests between the 3 operators more customers. Some utilities may use this model as user counters. Others may use this location information as a “placeholder” to identify the location where a service is performed.
Service Point: A unique and immutable way to name a service provided by a utility. The service point record includes customer! meter! and basic information. Since a service point is unique and permanent! changes can be made to any of the relevant elements located there without affecting the service provided at that location. Each service point has a unique identifier that integrates with other systems such as GIS! Advanced Metering Infrastructure (AMI)! and Meter Data Management (MDM).
Meter: A physical device responsible for measuring
the service provided by utilities. A special type congress night marketers in granada of meter called a “Net Meter” can also measure a customer’s contribution to the grid if they produce more power than they consume.
Note: Utility Network has several options for modeling alb directory subscriber connection details. For detailed information on this! read the Meters section of the Electric Standards: Devices Story Map .
The following diagram illustrates the relationship between the above-mentioned objects.