A chatbot is a computer program design to simulate conversation with users, especially over the Internet. Chatbots are often use in customer service to answer frequently ask questions and help customers find the information they need. They can be integrated into a variety of platforms, including messaging apps, websites, and mobile apps, and are designed to understand and respond to a wide range of user input. Some chatbots use natural language processing ( NLP ) to understand what users are saying, while others use rules-based systems that can only respond to certain commands or keywords.
A chatbot, also known as a how could you sleep there conversational bot or conversational artificial intelligence (AI), etc., is an artificial intelligence software that can conduct a natural language conversation via voice or text. Businesses are leveraging chatbot technology to save manpower, money, and time. After-sales and customer service are the areas where most businesses implement conversational bots, followed by CRM , sales, and marketing. On the receiving end, as of 2017, consumers had the highest level of acceptance for the use of chatbots in the online retail sector and the lowest level of acceptance for government services to leverage AI technology.
Artificial Intelligence Market
The general Artificial Intelligence (AI) market once you’ve decided on the content y help you achieve greater impact is a much bigger pie than the chatbot market. The AI market includes a wide range of applications, including natural language processing, robotic process automation, and machine learning. Many of the biggest names in the technology industry, such as Microsoft, IBM, Google, and Samsung, have invested heavily in AI-related research and development, and each has filed thousands of AI patents.
How Does Chatbot Work?
A chatbot works by using a consumer data combination of machine learning algorithms and predefined rules to understand and respond to user input. When a user sends a message to a chatbot, the message is first run through a natural language processing (NLP) process. If the chatbot uses a rules-based system, it looks for specific keywords or phrases in the message to determine how to respond. If the chatbot uses machine learning, it uses machine learning algorithms to generate a response.