In previous articles we have already country wise email marketing list to Get acquainted With how to choose equipment for calls , delve into softphones for computers. Mobiles There will be no repetitions here, so I advise you to get acquainted with all .Of them, today the main character is the widget in amoCRM
Some interesting facts
Integration with amoCRM is one of those seo for construction companies: 8 tips to build your traffic by us There are not many of them, so each one is special in its own way for us, and the widget for calls is also completely our brainchild
It is written using webRTC technology, just like our mobile. Softphone – that’s why they shouldn’t be used together
Advantages and disadvantages
Let’s start with the pros, there are more of them:
No need to install additional programs – our widget Works mobile database Google Chrome and Yandex browser without any problems;
Extensive functionality: the Widget can not only receive and initiate calls, but also transfer them, put them on hold, use a virtual keyboard for tone dialing, store the history of your calls and that’s not all More information about the capabilities. Sin The knowledge base ;
The widget makes it easier to use amo. SWhen you call, you can immediately go to the client card or create a new one with one click;
The widget can be combined with other devices – Softphones, devices, FMC cards In amoCRM it will work as a call history, show the client card, and The call will come to your device
Click-to-call, both via widget
And one of the main advantages is our technical support If you have any problem with the widget, you can contact us Didn’t understand THE nuances of the work? We’ll show and tell you everything Doesn’t work? We’ll fix it Even if it doesn’t work for so. Sme very tricky reason related to the widget architecture – it was written on our side, we’ll find the reason and fix it
Now to the downsides, which can partly apply to an. Sy softphone on a computer:
- To work, you will need a headset or separate headphones and a microphone Without headphones, your interlocutor will most likely hear an echo in the form of his own voice, and without a microphone, you simply will not be able to call;
- Internet quality is very important for good . Swork The widget itself will work, but the connection with clients may suffer;
- Our widget does not work with. Sur mobile app You can solve the problem by installing another softphone on your phone
Who is the widget suitable for?
For everyone who works with amoCRM and plans to Make calls via a headset, this is definitely the best solution
There is no need to launch additional progr. Sams, configure them, just configure the correspondence in the integration and connect the headset
This is what the widget looks like during a call with the tone dialer open
Those who work at a computer but use other devices will also find it useful It is convenient to go to the client card right at the moment of the call, check the call history, make a call by clicking, after all
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Who will find this useful?
For anyone who needs to remind clients of something:
- Training courses – you can remind clients that a class is about to start;
If in doubt, write down both options at once and you can sort them out later