How many times have you lost a sale due to a lack of communication between your team and the customer? To effectively manage your dealership network! it is essential to invest in strategies that provide a differentiator for the customer.
Therefore! qualifi team to provide quality service ! adopt technologies to optimize processes and generate more results. Do you want to know how to improve dealership network management? Check out the step-by-step guide we have prepar!
Provide ongoing team training
It is common for managers to forget to take care of an important detail in the rush of everyday life: their employees. They are essential for the work to be carri out with excellence and for you to have a good income at the end of the month.
For this reason! the team nes to receive training to be able to offer differentiat customer service. As a manager! you must make it clear what the expect standard is at your dealership.
It is worth remembering that the service model must also that are making you lose clients fit in with the products offer in the store. Therefore! the sale of a BMW will not be made to the same buyer profile as a popular car.
Therefore! the ideal is to promote
events with employees to share relevant information and news about the dealership. It is also recommend to invite speakers to talk about sales techniques! communication! marketing and body language.
Include new technologies for dealer network management
Technological solutions were creat to replace your value proposition is what tells bureaucratic processes and make activities more agile. In this sense! it is important to adopt the use of tools that allow the integration of dealership information! identification of customer profiles and contact management.
This way! employees will be The manager nes to be able to data on maintain more effective communication with people who are interest in the store’s vehicles! sending them promotions or new arrivals.