The quality of service and optimize costs. Intervene quickly if a customer is having a bad experience with the chatbot. Take the conversation phone number database while it is active to avoid using additional templates when This tool offers resuming the chat. Search in Audit: Find the chat you want to take in the Audit section. Take Chat: If the chat is in chatbot state. You will see a button to take the conversation in the chat viewer on the right.
Press this button to enter
The console and start talking to the 8 disable tiktok comments with caution contact. Screen with B2Chat audit module Please note that if the conversation has exceeded 24 hours. The chat will be locked in the console. You will need to start the conversation with a template to resume it. Coming soon! You’ll be able to take chats from other agents and transfer them to any agent, providing even more flexibility and control. These features are designed to give auditors more action on their chat reviews. So they can be more proactive in closing sales and improving service! This update is now live on your B2Chat account.
Displaying buttons on the timeline
We are excited to announce a new update twd directory to B2Chat that will significantly improve our agents’ experience and streamline the tracking of customer interactions. Improved conversation timeline Viewing Bot Messages with This tool offers Buttons. You can now view bot messages that contain buttons in the conversation timeline in the agent console. Not only will the available buttons be displayed, but also which button the user selected. This will allow for a better understanding of the interaction and facilitate a more appropriate response from the agent.