Setting up bulk messages on WhatsApp Please note that the maximum size for this video is 16MB and in mp4 format . This update is now live email list on Choose the your B2Chat account. Learn more → Take control of chats from Audit. We are excited to announce a new feature that will allow. Your agents to take control of ongoing chats with another agent directly from the Audit section.
This will allow you to:
Correct errors in real time if the agent 6 pay attention to tiktok duets and smaller creators has problems with their service. Improving the quality of service. Facilitate the reassignment of chats in situations where the original agent is unavailable. Ensuring a fast and efficient response to customers. Streamline workflow by enabling more active monitoring and direct intervention in critical conversations. To use this feature, follow these steps: Search in Audit: Find the chat you want to take in the Audit section.
Take Chat:
Press this button to enter the console twd directory and start talking to the contact. Take the chat from Audit Approve the transfer: Confirm the action in the confirmation message that appears. B2Chat Audit Dashboard Please note that if the conversation has exceeded 24 hours. The chat will be locked in the console and you will need to start the Choose the conversation with a template to resume it. Coming soon! You’ll be able to take chats from other agents and transfer them to any agent.