Analyze customer pain points and feedback
This includes feedback collected through surveys, customer reviews. Analyze customer pain and social media monitoring. Feedback data can provide valuable […]
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How to Use Data to Analyze Customer Pain Points
Customer pain points are key interaction points that can. Analyze Customer Pain Points customer satisfaction and loyalty. To successfully address
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How to control all customer objections?
Customer objections are one of the most important and critical. How to control all moments in the sales process. Properly
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This report allows you to explore customer segments by tag and manage
The tagging of your agents. To use the report, go to Reports and select the Contacts by Tag report. Once
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This tool offers multiple benefits to improve
The quality of service and optimize costs. Intervene quickly if a customer is having a bad experience with the chatbot.
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Available in the Audit module
Additionally, this new visualization will also be available in the Audit module, providing a complete and detailed view of all
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We will also provide you with the necessary information
So that you can adjust your communication strategies and make the most of the new opportunities that these changes may
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To be able to send messages or multimedia files
When the user responds to the template. By default they are disabled or have the status “None”. How does redirection
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Choose the ‘Video’ option and select the video from your computer
Setting up bulk messages on WhatsApp Please note that the maximum size for this video is 16MB and in mp4
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This update is now live on your B2Chat account
Learn more → Continuous improvements. Now in the mobile app you can view the chatbot with menu lists, buttons. Resume